Double-click the icon now visible on your desktop. Troubleshooting Common Installation Errors Error Message / Issue "Hardware lock not found" The USB security dongle is missing or loose.
Many software packages will automatically prompt a second installation window for the "CH340" or "Prolific" USB-to-Serial driver. If this pops up, click . This driver allows your computer to communicate with the handheld analyzer handle. Step 3: Activating the Software (The USB Dongle)
If you are having trouble finding the exact software version for your specific machine generation, let me know: Double-click the icon now visible on your desktop
Once you have downloaded the installation package (usually a compressed folder), follow these exact steps to install it on Windows: 1. Extract the Files
Go to the software installation folder, find the Driver sub-folder, and run DriverSetup.exe manually. Language mismatch in Windows encoding. If this pops up, click
Locate the small USB drive that came with your device (this is not a storage drive; it is a security key). Insert the USB Dongle into an open USB port on your PC.
Because there are dozens of different manufacturers for these devices, there is no single "universal" website for downloads. To get the correct software for your specific machine, use one of the following methods: Method A: Use the Provided CD or USB Drive Extract the Files Go to the software installation
The most common mistake users make is trying to open the software immediately after installation and receiving a or "Please insert the encryption dog" error.