The "encryption lock" is the (it looks like a thumb drive) that comes with the machine. The software requires this hardware key to be plugged in at all times to function. If your computer isn't "seeing" it, follow this guide to get your scan back on track. 1. The "Simple Fix" Checklist Before diving into technical settings, rule out the basics:
If you have tried the software on a second computer and still get the "Cannot find encryption lock" error, the dongle itself may be defective. These chips are sensitive to static electricity and physical damage. In this case, you will need to contact the manufacturer or seller for a replacement key, as the software cannot be bypassed without it. Pro Tip for Windows 10 & 11 Users The "encryption lock" is the (it looks like
The software on the CD/USB provided with your machine is specifically paired to that encryption lock. In this case, you will need to contact
Re-insert the dongle and try opening the software as an (Right-click the desktop icon > Run as Administrator). 3. Reinstall the Driver Manually In this case
If you lost your disc and downloaded a version online, it likely won't recognize your physical dongle.
Go to your (Search "Device Manager" in the Windows start menu).
How did the installation go—did do the trick, or are we still seeing that error message ?