Training begins for individuals already certified on Release 7.0+. All new certification efforts will be based on Release 8.0. Full Certification January 2027
: Unlike previous versions that often managed bots and humans in silos, Release 8.0 provides a single set of guidelines. This ensures consistency across live agents, chatbots, and self-service interactions, treating them as a cohesive "powerhouse playbook". copc updated
: A new "exhibit framework" allows organizations to select metrics that align with their specific business goals rather than strictly following prescribed lists, provided they meet the core intent of the standard. Timeline for Transition and Certification Training begins for individuals already certified on Release